10th June 2004

MAKING PETROL FORECOURT SERVICES ACCESSIBLE FOR DISABLED CUSTOMERS

A new guide for operators of service stations is launched today in a move designed to make filling up with petrol less of a daunting task for disabled motorists.

“Making goods and services accessible to disabled customers: A guide for service stations” has been produced by UKPIA, the trade association representing the main oil refining and marketing companies in the UK, and the Centre for Accessible Environments.

Chris Hunt, UKPIA’s Director General commented “This guide is an excellent source of information consolidated in one document. Its aim is very much at the practical measures that can be taken by service station operators to improve access for the disabled to areas like fuel dispensers, the shop, cash machines and toilets. In many cases, just minor changes to layout can make life much easier for disabled customers.”

Douglas Campbell, Executive Director of The Disabled Drivers’ Association commented “ The publication of this guide is a welcome first step. There is more that can be done to improve the lot of disabled motorists and I look forward to exploring with UKPIA possible future initiatives in this area”

                        Douglas Campbell, DDA        Tel. 0870 765 1948    

Notes to editors:
1. UKPIA represents the main oil refining and marketing companies operating in the UK, which also own approximately 3,000 of the UK’s 10,500 service stations. The Disabled Drivers' Association is the largest membership organisation of disabled motorists in the UK, representing over 18,000 members.

2. The guide has been prepared to assist petroleum industry retailers, franchisees and  operators to understand the implications of the Disability Discrimination Act 1995.